Shipping Policy

At Nexelle Global, we are committed to delivering your orders safely and efficiently.

Order Processing

- Orders are processed within 1–3 business days after confirmation.

- Orders placed on weekends or public holidays are processed on the next business day.

Delivery Time

Estimated delivery time is 5–10 business days, depending on your location and courier availability.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout. Free shipping may be offered on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp to monitor your shipment.

Delivery Delays

Unexpected delays may occur due to weather conditions, customs clearance, courier issues, public holidays, or other events beyond our control.

Incorrect Address

Customers are responsible for providing accurate shipping information. Nexelle Global is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact our customer support team as soon as possible. We will work with the courier partner to resolve the issue promptly.

Thank you for choosing Nexelle Global. We appreciate your trust and are committed to providing a reliable shopping experience.